We ensure every book reaches you in readable and sound condition.
- Eligibility Window: Claims must be submitted within 3 days of receiving your parcel.
- Valid Reasons for Return/Exchange: Defective binding, missing pages, misprinted text, or incorrect titles sent by mistake.
- Condition: Books must be unread, unmarked, and in their original packaging condition.
- Non-Returnable Items: Digital products, clearance bundles, or books damaged due to mishandling after delivery.
- Process: Message us on WhatsApp or email support@booklabofficial.com with your Order ID and clear photos/videos of the defect.
- Refund Issuance: Once verified, approved refunds are processed within 3–5 working days via Bank Transfer, JazzCash, or EasyPaisa.